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Sales Inquiries

If you have questions about our products that are not answered on this web site, please feel free to contact our Sales department through our Sales Inquiry form for the fastest service. You may also reach our sales department by telephone at +1 202-333-7969 on Monday through Friday from 10 a.m. to 7 p.m. Eastern Time (US) or 14:00-23:00 GMT. Outside of this time, please feel free to leave a message. This number is for sales inquiries only. Sales Department personnel answering these calls will not be able to help with post-sales customer service or technical support questions, which should be sent as described below.

To summarize:

E-Mail: Sales Inquiry Form
Telephone: +1 202-333-7969
Fax: +1 202-478-0858

Technical Support

Attention: Due to various upgrades to the software programs over the past few years, versions purchased prior to January 20, 2004 may not install anymore. If you are an existing licensee who purchased the software prior to January 20, 2004, you will need to purchase an upgrade to the current version in order to install it. This upgrade costs only $25, as long as you are able to provide documentation of your previous purchase, such as your original invoice or receipt.

We include free tech support for the first 30 days after the date of purchase of the license. To obtain technical support during this time, please submit your technical support questions or requests to us by using this form. This will ensure that your request goes to our support department. Please do not send support inquiries or requests through e-mail or by calling us, as they will not reach the correct personnel and may be lost, resulting in either a delayed response or no response at all. If you are outside the 30 day period for free technical support for the distributed versions, you will need to purchase technical support blocks through our online shopping cart.

Customer Service

Attention: Due to various upgrades to the software programs over the past few years, versions purchased prior to January 20, 2004 may not install anymore. If you are an existing licensee who purchased the software prior to January 20, 2004, you will need to purchase an upgrade to the current version in order to install it. This upgrade costs only $25, as long as you are able to provide documentation of your previous purchase, such as your original invoice or receipt.

Our Customer Service department handles non-technical service issues such as order processing, upgrade requests (within the same version), customization requests, Purchase Orders, invoicing, and change of addresses. Please submit your requests for customer service through this form.

General Inquiries

Please send any general inquiries that you may have that do not fit into one of the above categories by using this form.

Mailing Address

If you need to reach us via postal mail, you can do so at the following address:

Active Web Suite Technologies
730 24th St., N.W., Suite 14
Washington, DC 20037
USA

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